Thank you for purchasing our product. We are committed to ensuring every customer is satisfied with their purchase. If you are not satisfied with your order in any way, please carefully read the following refund policy.

Return Policy

You can request a return within 30 days of receiving the item. The item must be unused, in its original packaging, and with all tags and accessories included.

Please note that returns may not be accepted in some cases.

How to Request a Return

To request a return, please log in to your account on our official website, locate the relevant order, and complete the return request form.

Once your return request is approved, you will receive a confirmation email containing return instructions and further steps.

Return Address
Please send all returned items to the following address:

Multiclave LLC
5081 Claxton Ave,
Saint Louis, MO 63120
Shipping Costs

Customers are responsible for return shipping costs. We strongly recommend using a tracking-enabled mail service to ensure your return package arrives safely at our designated address.

If the goods are defective or incorrect upon shipment, we will cover the return shipping costs, which will be deducted from your refund.

Refund Processing

Once we receive the returned goods and confirm their condition is correct, we will process your refund within 5-7 business days. The refund will be processed through your original payment method.

Please note that refund processing time may vary depending on the bank or payment service provider.

After-Sales Service

If you encounter any problems during the return process or have any questions about the refund procedure, please feel free to contact our customer service team. We will assist you as soon as possible.

Thank you for your understanding and support, and we look forward to serving you again!