- How do I register an account on the website?
To register an account, please click the “Register” button in the upper right corner of the homepage. After filling in the required information, you will receive a confirmation email. Click the link in the email to activate your account.
- What payment methods can I use?
We accept various payment methods, including credit cards (Visa, MasterCard, American Express) and PayPal. All transactions are processed through a secure payment gateway to protect your payment information.
- How do I check my order status?
After logging into your account, you can view the status of all your orders on the “My Orders” page. You will also receive a confirmation email containing order details and tracking information.
- What is your return policy?
We are glad you chose our products. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. Please ensure the item is unused and in its original packaging. Return shipping costs are borne by the customer.
- Does the website offer international shipping?
Currently, we only offer shipping within the United States. We are continuously expanding our services, and we will announce any future international shipping services on our website.
- How do I contact customer service?
You can contact us via email (jonetta@multiclave.shop) or by calling our customer service hotline (+1 (339) 399-3595). Our customer service team will respond to you as soon as possible during business hours.
- Are the products on the website under warranty?
Many products have manufacturer warranties. Specific warranty information is provided on each product’s details page. For more information, please check the product description or contact customer service.
- Can I modify my order?
You can modify your order by contacting customer service before it ships. If your order has already been shipped, you will need to wait for the goods to arrive before you can return or exchange them.
If you have any other questions or need further assistance, please feel free to contact us. Thank you for choosing Multiclave LLC; we are happy to serve you!